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BAIN & COMPANY

The CX Benchmarks Summit at Qualtrics X4

Join NPS Prism experts at Qualtrics X4
March 19, 2025
Salt Palace Convention Center, Salt Lake City

You're Invited!

The Future of CX: Blending GenAI Innovation with Human Care

Explore the role of GenAI in CX initiatives and strategies for preserving a human connection. Experts from NPS Prism will be joined by leaders from Dominion Energy, Chime and Sam's Club.

Utibe Bassey, Dominion Energy
Chris Hernandez, Chime
Eva Ouma, Sam's Club

Wednesday, March 19
11:45-12:30pm
Salt Palace Convention Center
Room 251 DEF | Second Floor

*X4 pass required to attend

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Spots are limited!

Book Your FREE 20 Minute CX Audit

Unlock the secrets of exceptional customer experience at this exclusive event!

You'll come away with:

• Your industry's NPS Benchmarks
• Your company's NPS scores
• Your top CX opportunities

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Meet The NPS Prism Team

NPS Prism provides answers that bring CX and business teams together. End data debates with a single source of truth: unbiased NPS scores from your customers—and your competitors’ customers—at the product, channel and journey level.

Jason Barro
Jason Barro is the lead partner and founder of NPS Prism, Bain’s customer experience benchmarking service that provides actionable insights to grow loyalty and sales.

Rahul Sethi
Rahul Sethi is President and co-founder of our NPS Prism solution, through which he is responsible for our rapidly growing competitive benchmarking business.

Anna Krementz
Anna Krementz is NPS Prism’s VP of Global Client Engagement, leading the global commercial team across 21 countries and 10+ industries.

Angie Han
Angie Han is a Senior Director of North America Client Engagement, supporting automotive, airline, utilities , telco and retail clients across grocery, convenience, pharmacy, and home improvement.

NPS Prism is the data business that does it right. The data is so valuable to competitors in an industry because they not only look at who's winning at the brand level but it breaks it down into each episode in the customer experience. It's part of my dream of Bain changing the world and how we measure success

Fred Reichheld

CREATOR OF THE NET PROMOTER SYSTEM^SM