Analyst, DevOps Engineering, NPS Prism

Company Profile:

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. 

Position Summary:

NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future.

The DevOps Engineering Analyst will work closely with …

 Essential Functions:

• Be responsible for software releases, configuration, monitoring and support of all production system components and infrastructure.
• Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.
• Work with users to understand and gather their needs in our applications. Then participate on the required developments.
• Manage several streams of work concurrently.
• Get in touch with our teams abroad to deploy and adapt existing European and Asian tools.
• Bring a passion to stay on top of DevOps trends, experiment with and learn new CI/CD technologies.

 Qualifications:

• Bachelor’s in computer science or Information Technology
• Experience on any programming language, such as Python or C#
• Experience in cloud administration and troubleshooting
• Understanding of cloud provisioning tools such as Terraform or CloudFormation
• Solid understanding of Software Engineering and Computer Science principles
• Experience with CI/CD tools such as Jenkins
• Experience with Azure or Amazon Web Services
• Understanding of internet security and data privacy best practices in highly regulated industries

Skills:

• DevOps Tools: Octopus Deploy, Jenkins, GitLab CI/CD, Docker, Kubernetes, Terraform.
• Cloud Platforms: AWS, Azure, and Google Cloud Platform.
• Scripting and Programming: Shell, Python.
• Monitoring and Logging: Prometheus, Grafana, Kibana.

Minimum 2 years of experience with the above skills.

It is also desirable that he/she has relevant certifications, such as AWS Certified DevOps Engineer, Docker Certified Associate, or other industry-recognized certifications.