Grow Your Share of Wallet,
Whether Online or In-Store
Use NPS Prism to determine why your customers shop with you and your competitors.
See how you compare on stockouts, the checkout experience, digital channels and many other CX metrics.
Companies We Cover in Retail
and many (many!) more
Industries We Cover in Retail
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Video Overview
What Makes Our Methodology Best In Class
NPS Prism’s survey and data collection methodology was refined through 3,000+ Bain & Company CX projects. We consult both industry and CX experts to design an informative, bias-free survey instrument. On average, we collect data from a representative sample of over 20,000 consumers per industry every 90 days.
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