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See How You Stack Up with Pharmacy Insights You Can Trust

NPS Prism provides the most comprehensive CX data for pharmacy. Keep a pulse on the performance of other pharmacy players and learn which journeys have the most impact on customer advocacy.

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Companies Covered in Our Dataset

and many more

NPS Prism for
Pharmacy

20
Pharmacy Players NPS Prism includes data on most major pharmacies in the US.
18
Customer Journeys NPS Prism contains granular NPS analysis across the getting medication, medical services, and managing account customer journeys.
20 K+
Customers Surveyed NPS Prism collects data from a representative sample of 20K customers every year.

Actionable Insights that Matter

See a sample of the data we analyze in the NPS Prism platform

Prescription Ordering and Services
Pick Up/Receive Prescription
Medical Services
Manage Account
CR18127_hres

Make it Easy to Order and Manage Prescriptions

Evaluate how you and your competitors perform across journeys such as:

  • Look up information
  • Order a new prescription
  • Order a refill
  • Address problem with order 
  • Dispute or surprise at cost of medication

 
CR18167_PPTX

Ensure a Smooth Prescription Pick Up and Delivery Process

Learn how customers feel about the prescription refill and and pick up experience, with data on journeys including:

  • Receive notification(s)
  • Pick up new prescription at drive thru
  • Pick up new prescription curbside 
  • Pick up new prescription in store 
  • Receive new prescription at home 
  • Pick up refill at drive thru
  • Pick up refill curbside 
  • Pick up refill in store 
  • Receive refill at home
CR18253_PPTX

Create a Positive Medical Service Experience

Make sure customers are satisfied with your medical services by improving journeys like:

  • Book appointment
  • Receive medical service 
  • Ask a medical question
CR18243_hres

Make Account Management Fast and Easy

Learn what customers like and dislike when managing their account, such as:
  • Access/manage records 
  • Create account
Pharmacy

The Latest
from NPS Prism

Uncover new trends in pharmacy on our blog.

View more resources
Prism Insights NPS Prism: The Source for True, Deep NPS Insights Learn More
Prism Insights Discover What Great CX Looks Like For Your Industry Learn More

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