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Know what Convenience shoppers want with competitive CX insights

Leverage NPS Prism insights to identify critical customer journeys, benchmark against industry leaders, and optimize the balance between in-store experience and digital touchpoints.

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Companies Covered in Our Dataset

and many more

NPS Prism for
Convenience

38
Convenience Players NPS Prism includes data on most major conveniences in the US.
17 +
Customer Journeys NPS Prism contains granular NPS analysis across in store shopping, online shopping loyalty and membership customer journeys.
20 K
Customers Surveyed NPS Prism collects data from a representative sample of 20K customers every year.

Meaningful Insights for Action

See a sample of the data we analyze in the NPS Prism platform

In-store shopping
Online Shopping
Loyalty and Membership
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Improve in store experience

Evaluate how you and your competitors perform on in-store journeys:

  • Ask a question to staff
  • Browse and select items in-store
  • Check out in-store
  • Order hot food or beverage
  • Redeem coupon in-store
  • Return or exchange item
  • Use photo services
  • Encountering product unavailability

 
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Make the most of your online shopping experience

Discover how customers feel about your online shopping experience, with data on journeys including:

  • Addressing a problem
  • Browsing and selecting online
  • Checking out online
  • Picking up order
  • Receiving order at home
  • Redeeming coupon online
  • Encountering product unavailability 

 
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Optimize loyalty program journeys for seamless reward redemption and membership enrollment

Make sure customers are satisfied with your loyalty program by improving journeys like:

  • Redeeming rewards
  • Signing up or upgrading loyalty/membership program
Convenience

The Latest
from NPS Prism

Uncover new trends in convenience on our blog.

View more resources
Prism Insights NPS Prism: The Source for True, Deep NPS Insights Learn More
Prism Insights Discover What Great CX Looks LikeFor Your Industry Learn More

Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

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