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When to Go Digital and When to Stay Human? An NPS Analysis.

At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...

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Utilities

U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys

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Utilities

U.S. Utilities See jNPS Disparity Between Gas & Electric

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Utilities

U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies

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