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Insurance

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2024 Global Banking NPS Benchmarks Report

In response to continued demand following our U.S. Benchmarks Report, NPS Prism is thrilled to launch our first-ever Global Banking NPS Benchmarks Report, which explores checking and savings ...
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The Moment of Truth: How Emergency Assistance Impacts Insurance Customer Retention

For UK Insurers, Clear Communication is Vital to Retain Customers Amid Premium Increases

Increased Insurance Premiums Lead to Double Digit pNPS Declines

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