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When to Go Digital and When to Stay Human? An NPS Analysis.

At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...

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Insurance

For UK Insurers, Clear Communication is Vital to Retain Customers Amid Premium Increases

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Insurance

Increased Insurance Premiums Lead to Double Digit pNPS Declines

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