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The Latest Articles from Prism

Life & Annuities Insurers See rNPS Declines Due to Decreased Engagement and Economic Factors

Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS

Increased Insurance Premiums Lead to Double Digit pNPS Declines

Unlock CX Excellence with the 2022 NPS Prism® U.S. Benchmarks Report

U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies

Net Promoter Score

How to Combine Competitive NPS Data With Internal Data to Drive CX Improvements

Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands

Financial Services

Carriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in Insurance

Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery

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