The Latest Articles from Prism
Utilities
U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys
Read More
Telecommunications
U.S. Internet Providers See High Churn Risk Due to Increasing Costs
Read More
Net Promoter Score
NPS Prism at Medallia Experience '24
Read More
Utilities
U.S. Utilities See jNPS Disparity Between Gas & Electric
Read MoreLife & Annuities Insurers See rNPS Declines Due to Decreased Engagement and Economic Factors
Read More
Grocery
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS
Read More
Insurance
Increased Insurance Premiums Lead to Double Digit pNPS Declines
Read More
NPS
Unlock CX Excellence with the 2022 NPS Prism® U.S. Benchmarks Report
Read More
Utilities
U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies
Read MoreStay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking
Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.