The Latest Articles from Prism
Telecommunications
U.S. Internet Providers See High Churn Risk Due to Increasing Costs
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Net Promoter Score
NPS Prism at Medallia Experience '24
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Utilities
U.S. Utilities See jNPS Disparity Between Gas & Electric
Read MoreLife & Annuities Insurers See rNPS Declines Due to Decreased Engagement and Economic Factors
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Grocery
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS
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Insurance
Increased Insurance Premiums Lead to Double Digit pNPS Declines
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NPS
Unlock CX Excellence with the 2022 NPS Prism® U.S. Benchmarks Report
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Utilities
U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies
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Net Promoter Score
How to Combine Competitive NPS Data With Internal Data to Drive CX Improvements
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