Neobank Nu and Banco de Chile are the NPS leaders among consumer banks in Latin America

Source: NPS Prism (Q3 2023-Q2 2024 or subset of periods available)

Our latest relationship NPS scores from Q3 2023 – Q2 2024 reveal Nubank and Banco de Chile as leaders in Latin America due to their innovative approaches to consumer banking.²​

Nubank stands out in Mexico and Colombia by offering seamless digital solutions, high-yield savings accounts, and efficient banking experiences. Banco de Chile excels because of its strong market presence along with comprehensive product offerings and exceptional customer service. ​

Nubank and Banco de Chile’s focus on digital offerings and customer-centric services sets them apart as regional banking leaders.

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Notes: ¹Q3 2023 – Q2 2024 rolling average NPS used; NPS scores at 80% confidence level; relationship NPS metric shown for all scores;
firms considered in the rankings above are required to offer at least one of a current account or a savings account product. ²Nubank and Banco de Chile lead among countries surveyed by NPS Prism in Latin America outside of Brazil. ³NPS Prism also collects data on Brazil, although it was excluded from this view. Please click the red button above for details on our Brazil banking insights