Posts by Max Lafortune
Featured
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
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NPS
Unlock CX Excellence with the 2022 NPS Prism® U.S. Benchmarks Report
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Utilities
U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies
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