Posts by Jonathan Lutkowski

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When to Go Digital and When to Stay Human? An NPS Analysis.

At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...

Utilities

U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys

Utilities

U.S. Utilities See jNPS Disparity Between Gas & Electric

Want to See How Your Company Measures up Against the Competition?

Posts by Jonathan Lutkowski

When to Go Digital and When to Stay Human? An NPS Analysis.

U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys

U.S. Utilities See jNPS Disparity Between Gas & Electric

Want to See How Your Company Measures up Against the Competition?

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