The Latest Articles from Prism
Featured
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
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Financial Services
How Top Retirement Firms Build Loyalty and Expand Wallet Share through Engagement
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Insurance
For UK Insurers, Clear Communication is Vital to Retain Customers Amid Premium Increases
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Auto
EV Consideration Peaked for Mass Market in 2023, Declines in 2024; Luxury Interest Steady
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NPS
Neobank Nu and Banco de Chile are the NPS leaders among consumer banks in Latin America
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Grocery
Leading Grocers Outshine Clubs and Mass Retailers in Key Drivers of the In-Store Browsing Experience
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Grocery
6 Key In-Store Factors Boosting Grocers' eNPS Up to 82 Points
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Utilities
U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys
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Telecommunications
U.S. Internet Providers See High Churn Risk Due to Increasing Costs
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Net Promoter Score
NPS Prism at Medallia Experience '24
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