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The Latest Articles from Prism

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2024 Global Banking NPS Benchmarks Report

In response to continued demand following our U.S. Benchmarks Report, NPS Prism is thrilled to launch our first-ever Global Banking NPS Benchmarks Report, which explores checking and savings ...
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2024 Global Banking NPS Benchmarks Report

The Moment of Truth: How Emergency Assistance Impacts Insurance Customer Retention

Financial Services

How Top Retirement Firms Build Loyalty and Expand Wallet Share through Engagement

For UK Insurers, Clear Communication is Vital to Retain Customers Amid Premium Increases

EV Consideration Peaked for Mass Market in 2023, Declines in 2024; Luxury Interest Steady

Neobank Nu and Banco de Chile are the NPS leaders among consumer banks in Latin America

Leading Grocers Outshine Clubs and Mass Retailers in Key Drivers of the In-Store Browsing Experience

6 Key In-Store Factors Boosting Grocers' eNPS Up to 82 Points

U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys

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